Terms and Conditions

Your contract is with Capital Breaks Limited.
The following Terms shall have the meanings set out below when used in these Booking Conditions:

Booking conditions definitions

'We', 'Our', 'Us', 'Capital Breaks'

means Capital Breaks Limited.

'London break'

means the London break booked by you or any person on your behalf.


means any Agent through whom your booking with Capital Breaks is made.

'Force Majeure'

means any unforeseen, unexpected or unusual circumstances which are beyond the control of Capital Breaks, the consequences of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; hostilities, civil commotion, riot; civil strife;; terrorist activity; nuclear incident; political unrest; government action; industrial dispute; natural or nuclear disaster; weather conditions; fire; flood; drought; health risks.

'Major Change'

a) includes the following when made before departure:- a change of accommodation to that of a lower official classification for the whole or a major part of your London break,
b) a change of outward departure time or overall length of your London break of twelve or more hours.

'Package' means a package as defined in the Package Travel, Package London breaks and Package Tours Regulations 1992.

Your London break Contract
The 'Lead Name' is the name of the person taken when a booking is made. 'The Lead Name 'guarantees that he or she has the authority to accept and does accept on behalf of the parties booked on the London break, the terms of these booking conditions. Our contract with you is made when the confirmation is issued. These Terms and Conditions govern all bookings made with Capital Breaks. . This contract is governed by English Law, and the jurisdiction of the English Courts – Jurisdiction to be agreed for non-residents. 
The accuracy of your booking relies upon the information and details you have supplied when booking your London break, therefore it is important for you to check that the details on your London break confirmation form when you receive it, or if, you are making a late booking, at the actual time of booking, are exactly as you requested.

In the event of any discrepancy, please contact us or your Agent immediately as it may not be possible to make changes later.

None of our agents or staff posses the authority to alter any of these Terms and Conditions unless authorised to do so in writing by the company.

Prices and website/brochure accuracy
At the time you make booking, some or all of the information and prices indicated may have been altered or changed. We constantly monitor the accuracy of information and prices at the time of loading and make every effort to ensure that they are a true reflection of the facts. However, regrettably errors do occasionally occur and you should therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. 
Price quotations given to you verbally will be regarded as provisional until you have received the Company's final confirmation invoice.

We reserve the right to correct the price if, as a result of an administrative error an incorrect price has been displayed on the website or in the brochure.


We recommend that travel insurance is essential and seriously urge you to ensure that you have adequate travel insurance. 

Paying for your London break

Your chosen arrangements will not be binding until we have received full pre-payment from you.

Your ticket conditions
You accept when you travel with a train carrier that their up to date approved Conditions of Travel apply, some of which may exclude or limit liability. Copies of the Conditions which apply to your train travel are available on request from the agent with which you booked your London break, or from us. We cannot be held liable in anyway for your failure to do so.

If You Change Your Booking
If you wish to make any changes to your travel arrangements, although we will do our utmost to assist you it may not always be possible. Upon receipt of your payment, travel documents will be issued to you and change or cancellation fees will be charged as from that date. Any request for changes to be made must be from the 'Lead Name' on the booking or from your Agent and should be made in writing. You will be asked to pay an administration charge of £20.00 per person and any further costs we incur in making any alteration. You should be aware that these costs may increase the closer to the departure date that changes are made.

A reduction in the number of clients travelling may result in a higher per person charge to the remaining travellers. Any supplement arising from this change will be invoiced to you and must be paid before you travel. A charge invoice may be raised if applicable.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost. For example theatre tickets are completely non-refundable.

If You Cancel Your London break
You, or any member of your party, may cancel your travel arrangements at any time however the instruction will only be valid when received in our offices by mail or fax (not e-mail) from the 'Lead Name' on the booking or your Agent on your behalf.

Our standard cancellation policy is 100% penalty after full payment has been received. However we will use reasonable endeavours to retrieve any refunds from suppliers that do not impose the same condition on Capital Breaks Ltd.

Please note that, in the event of some members of your party cancelling, we will recalculate the cost of the London break for the remaining travellers in addition to the applicable cancellation charges. . This may include but not be limited to charges such as single room supplements. 

If We Change or Cancel Your London break
There may be changes beyond our control for example (but not limited to) train timings, tour operation days or a the closure of a hotel. Our arrangements are contracted many months in advance and so we therefore reserve the right to make changes and correct errors in London break details both before and after bookings have been confirmed. However, we will only cancel your confirmed booking as a result of circumstances outside our control or in the cases of Force Majeure. Due to their unpredictability weather conditions are a Force Majeure event and we shall not be liable for any changes either before departure or during the London break, which in our absolute opinion are necessary to protect your safety. In this event, we will offer you suitable alternative arrangements. Under these circumstances, if you decide not to travel, we will return to you the monies you have paid us. No compensation is payable. Although most of the changes that we implement are minor, we may occasionally be obliged have to make a Major Change. In the event of our having to implement a Major Change or cancel your London break booking, we will inform you as soon as possible and, upon the assumption that there is sufficient time for us to do so before departure, we will offer you the choice of the following options:

  1. (for Major Changes) accepting the changed arrangements or

  2. Purchasing alternative arrangements from us, of a similar standard to those originally booked, subject to availability (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or

  3. accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

We will not pay you compensation for any changes or cancellations caused by third party resort developments, changes or cancellations to schedules by train companies, a reduction of the number of persons who have booked being less than is required for the package or tour or any reasons imputable to "Force Majeure". If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

We will not pay you compensation if we make a minor change or cancel as a result of your failure to make full payment on time. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

Rail Booking Conditions

All routes: Your tickets may not be used on trains arriving into any London terminal before 10:00am Monday to Friday. Travel on Sat/Sun permitted at any time. 

East Coast trains: Exclusions: Trains departing Kings Cross 06.45am-07.59am and 15.59pm-17.45pm inclusive Monday-Friday and returning before 10.08am in London Monday - Friday.

Tickets are open, which means you are not restricted to a certain time train. We cannot therefore be held responsible for engineering works which may cause closure of stations or lines, or that lead to rail replacement services. If you are in doubt, please check with your rail operator before booking, although be mindful that late-notice cancellations and closures do occur.

Your rail ticket is not transferable and does not allow a break of journey. Train schedules and details of permitted routes are available on the National Rail website. 

In order to allow time for delivery Rail Tickets may only be purchased for journeys departing in 5 days or more

Disorderly Behaviour
We reserve the right to terminate without notice the travel arrangements of any client whose behaviour is such that it is likely to cause danger or upset to any other person or damage to property. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions. 
Your accommodation is provided solely for the use of passengers shown on the final confirmation invoice as confirmed by us: subletting, sharing or assignment is prohibited.

If You Have A Complaint
In the unlikely event that you have any reason to complain or experience any problems with your travel arrangements whilst away, you must immediately inform our representative and the supplier of the service(s) in question locally. If the problem cannot be resolved locally then you must write within 35 days of your return to the UK giving your booking reference and full details of your complaint. Your complaint should be in writing, to our Customer Relations Department at Capital Breaks Limited, Barnard's Inn, 86 Fetter Lane, London, EC4A 1EN.

If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst in the resort or during your London break and this may affect your rights under this contract.

Data protection/privacy

Personal data you provide, including your name and address, will be processed by this site, and a copy of your personal data will be held by Encore Tickets Limited, for purposes such as for ticket fulfilment, or if you have requested that we send you information by email or post which may be of interest. For more information about how and why we process Personal Data, please see our Privacy Policy.

Special requests and medical problems
We are happy to advise and assist you in choosing a suitable London break. If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the London break meets your specific needs. A customer care information form will be sent to you to complete and return. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we become aware of these details. For further assistance, please call our team of advisors.

Star Ratings

Star ratings are given as a guide to help you choose between our hotels and do not necessarily relate to those awarded by other organisations. They symbolise the level of service and range of facilities that you can expect at the property; ranging from 1 star - hotels with the simplest range of facilities, to five stars - luxury hotels with a wider range of facilities.

Registered office: Barnard's Inn, 86 Fetter Lane, London, EC4A 1EN. Registered company No: 07258456.